Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information collected through the Our Home Hands website, online forms, service-request process, service-partner application process, customer support communications, and related business activities.

It does not govern the independent privacy practices of service providers, payment processors, social-media platforms, or other third parties that operate their own websites, applications, or services.

2. Information We Collect

Information you provide directly

Depending on how you use the website, we may collect:

Name, email address, telephone number, and preferred contact method.
Service address, city, ZIP code, and general property information.
The type of service requested, preferred timing, job description, budget, and special instructions.
Photos, files, or other information you submit to explain a service request.
Messages, feedback, complaints, reviews, and customer-support communications.
Service-partner application information, including business name, service categories, experience, service area, availability, licensing, insurance, and other qualification information.
Any other information you voluntarily provide.

Information collected automatically

When you use the website, we and our technology providers may automatically receive technical information such as your IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from an IP address, dates and times of visits, and website-interaction information.

Payment information

If Our Home Hands later accepts online payments, payment-card information may be collected directly by a third-party payment processor. We do not intend to store complete payment-card numbers on our own website servers.

3. How We Collect Information

We may collect personal information:

Directly from you when you complete a form, request service, apply as a partner, contact us, or communicate with a matched provider.
Automatically through cookies, server logs, analytics tools, and similar technologies.
From independent service partners when they update us about a request, appointment, concern, or completed service.
From referral sources, publicly available business records, social-media pages, or other sources when permitted by law.

4. How We Use Information

We may use personal information to:

Receive, review, route, and manage service requests.
Identify and contact potentially available independent service partners.
Allow customers and providers to communicate about a requested service.
Review service-partner applications and verify submitted information.
Provide customer support and respond to questions, complaints, or safety concerns.
Send confirmations, scheduling messages, service updates, and other operational communications.
Improve the website, forms, services, matching process, and customer experience.
Prevent fraud, spam, misuse, security incidents, and unlawful activity.
Maintain records, enforce our Terms and Conditions, and protect legal rights.
Comply with applicable laws, court orders, subpoenas, and lawful government requests.
Send marketing communications where permitted by law and subject to your choices.

5. How We Share Information

We may share personal information in the following circumstances:

With matched service partners: We may provide the information reasonably needed to evaluate, schedule, quote, or perform a requested service.
With business vendors: We may use website hosting, form, email, communications, analytics, security, scheduling, storage, and professional-service providers.
For legal and safety reasons: We may disclose information when reasonably necessary to comply with law, protect people or property, investigate fraud, or enforce agreements.
During a business transaction: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
With your direction or consent: We may share information when you request or authorize us to do so.

As of the effective date of this Policy, Our Home Hands does not knowingly sell personal information for money. We also do not knowingly use sensitive personal information to infer characteristics about individuals.

6. Independent Service Partners

Our Home Hands connects customers with independent service providers. When we share request information with a provider, that provider may communicate directly with you and may collect additional information needed to prepare an estimate, schedule work, accept payment, or complete the service.

Independent providers are responsible for their own privacy, security, recordkeeping, payment, and legal practices. Before providing sensitive information directly to a provider, you should ask how that information will be used and protected.

7. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand traffic, measure performance, prevent abuse, and improve user experience.

Your browser may allow you to block or delete cookies. Blocking some cookies may cause parts of the website or forms to work incorrectly. If we introduce advertising cookies or targeted-advertising technologies, this Policy and any required consent tools should be updated before those technologies are activated.

8. Email, Calls, and Text Messages

When you provide contact information, we may contact you about a service request, provider application, appointment, quote, customer-support matter, safety concern, or other transaction you initiated.

You may unsubscribe from promotional emails by using the unsubscribe instructions in the message. You may request to stop promotional text messages by replying STOP when that option is available. Even after opting out of marketing, we may still send non-marketing communications related to active requests, safety, security, or legal obligations.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including managing requests, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal obligations.

Retention periods vary based on the type of information, the reason it was collected, the status of a customer or partner relationship, and applicable legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, internet transmission, email system, or storage method can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through general contact forms unless we specifically request it through an appropriate secure process.

11. Your Choices and Rights

Depending on where you live and applicable law, you may request that we:

Confirm whether we process personal information about you.
Provide access to or a copy of certain personal information.
Correct inaccurate personal information.
Delete certain personal information.
Provide certain information in a portable format.
Stop or limit certain marketing communications.
Explain or review certain decisions made using personal information, where applicable.

To protect your information, we may need to verify your identity before completing a request. Some requests may be limited or denied when an exception applies, such as when information must be retained for legal, security, fraud-prevention, or transaction purposes.

12. Minnesota Privacy Rights

Minnesota residents may have rights under the Minnesota Consumer Data Privacy Act when the law applies to the organization and the processing activity. These rights may include access, correction, deletion, data portability, and the ability to opt out of certain sales, targeted advertising, or qualifying profiling.

A Minnesota resident may also have the right to appeal a denied privacy request. To submit a request or appeal, email [email protected] with the subject line “Minnesota Privacy Request.” We will review the request, verify identity when necessary, and respond as required by applicable law.

We will not discriminate against you for exercising an applicable privacy right. Authorized agents may submit requests when permitted by law and when appropriate proof of authority is provided.

13. Children’s Privacy

The website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information to us, contact us so we can review and delete it when appropriate.

14. Third-Party Links and Services

The website may link to third-party websites, social-media pages, maps, scheduling services, payment processors, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website or another appropriate method.

16. Contact Us

Questions, privacy requests, correction requests, deletion requests, or appeals may be sent to:

Our Home Hands
Twin Cities, Minnesota, USA
Email: [email protected]

Before publication, add the legal business name and mailing address if different from the public-facing brand information above.