Clear answers before you request service.
Learn how Our Home Hands works, what services you can request, what to expect from provider matching, and how local professionals can join the network.
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General Questions
What is Our Home Hands?
Our Home Hands is a local service-request and provider-matching network helping homeowners, renters, landlords, Airbnb hosts, and property managers connect with available local professionals.
Is Our Home Hands the company performing the service?
Our Home Hands primarily organizes requests and connects customers with independent local providers. The provider accepting the request completes the agreed work.
Where does Our Home Hands operate?
The network focuses on Minneapolis, Saint Paul, and surrounding Twin Cities communities. Availability varies by location and service type.
Requesting Service
How do I request service?
Visit the Request Service page and complete the form with your contact information, service category, location, preferred timing, and job details.
What information should I include?
Include the size and type of job, property details, preferred date, access information, and anything the provider should know before responding.
Does submitting a request guarantee service?
No. Service depends on provider availability, location, scheduling, job requirements, and provider acceptance.
How quickly will someone contact me?
Response timing depends on when the request is submitted, the category, location, and provider availability.
Services & Coverage
What services can I request?
Current categories include cleaning, handyman help, junk removal, and property care. You may also describe a custom request for review.
Can I request more than one service?
Yes. Describe each need clearly. Separate providers may be needed depending on the categories and availability.
Do you offer emergency or same-day service?
Same-day or urgent service is not guaranteed. Include your timing in the form so availability can be checked.
Can I request recurring service?
Yes. Recurring cleaning, routine property care, and similar ongoing services may be requested.
Pricing & Scheduling
Is it free to submit a request?
Yes. Submitting the online request form is free. Service pricing should be confirmed before work begins.
How is the price determined?
Pricing depends on the category, size, complexity, location, materials, equipment, and provider.
Can the price change after arrival?
It may change if the actual job differs significantly from the original request. Any change should be discussed before extra work is completed.
How is the appointment scheduled?
Once an available provider is identified, the date, time, scope, and other details can be confirmed.
What if I need to cancel or reschedule?
Contact the provider or Our Home Hands as soon as possible. Terms may vary by provider.
Service Providers
Who performs the service?
Services are generally completed by local independent professionals or service businesses that accept the request.
Are providers employees of Our Home Hands?
Unless specifically stated otherwise, providers operate as independent professionals or businesses.
How are providers reviewed?
Applicants may be reviewed for experience, service area, communication, business readiness, and supporting documents.
What should I do if there is a problem?
Contact the provider promptly and explain the concern. You may also contact Our Home Hands so the issue can be documented.
Becoming a Service Partner
How do I apply?
Visit the Become a Service Partner page and complete the application with your business details, services, experience, area, and availability.
Is there a monthly fee?
There is currently no monthly membership fee to submit an application or be considered for the network.
Am I guaranteed opportunities?
No. Opportunities depend on customer demand, location, category, qualifications, availability, and acceptance.
What documents may be required?
Depending on the service, applicants may be asked for identification, business registration, insurance, licensing, references, or experience.
Can I decline a request?
Yes. Providers should only accept work that fits their schedule, location, tools, experience, and capabilities.
Still have a question?
Contact the Our Home Hands team and tell us whether your question is about a service request, provider application, scheduling, or another topic.
